Shipping Policy

This policy explains how BuildX delivers your order. It applies to all orders placed on buildxshop.in.

1. Where we deliver

We deliver to the pincodes listed as serviceable on our website. Enter your pincode on any product page or at checkout to confirm delivery to your address. We keep adding new areas; if your pincode is not yet covered, please contact us.

2. Delivery time

• Most in-stock orders placed during store hours (8 AM – 8 PM) are dispatched within 60 minutes and delivered the same day.
• Orders placed after store hours are dispatched the next morning.
• Large or heavy orders, special-order items and products marked with a longer delivery promise may take longer. The expected timeline is shown before you pay.

Delivery times are estimates. Traffic, weather, local restrictions or events outside our control can cause delays; we will keep you informed if that happens.

3. How your order is shipped

Your items are picked from the BuildX store that stocks them and is closest to you. If your order contains items held at different stores, it may arrive in more than one delivery at no extra effort on your part. Deliveries are carried out by third-party logistics partners (such as Porter) in a vehicle suited to the size and weight of the order.

4. Delivery charges

Delivery charges depend on the distance from our store, the weight and volume of the order, and the vehicle required. The exact charge is calculated at checkout before you pay. Orders above the free-delivery value shown on the website may qualify for free or reduced delivery, subject to the limits displayed at checkout.

5. Receiving your order

• Please make sure someone is available at the delivery address to receive and check the items.
• Unloading is done at ground level at the vehicle's nearest accessible point. Carrying materials to upper floors, basements or long distances is not included and may be charged separately by the delivery partner.
• Check the quantity and condition of the items in the presence of the delivery partner. Note any shortage or visible damage on the delivery receipt and inform us within 48 hours with photographs.

6. Failed deliveries

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect or the site is inaccessible, we will contact you to reschedule. Additional delivery charges may apply for repeat attempts or returns to the store.

7. Tracking

You can track your order at any time from Track order using your order number and mobile number. You will also receive updates by email.

8. Contact

For any delivery question, write to hello@buildxshop.in or call +91 90000 00000.